Refund Policy

Vehicle history reports are digital goods. Once a report has been successfully prepared and made available online (and/or delivered by email or PDF), the core value of the purchase has been delivered — even if some record categories show “no records found” for that VIN.

Record availability varies by vehicle and source coverage. A thin or empty category is not, by itself, a delivery failure. See the Vehicle History Disclaimer.

We evaluate refund or re-delivery requests when:

• Payment succeeded but we could not prepare your report after reasonable provider and system retries
• You were charged more than once for the same fulfilled order due to a processing error
• A verified technical defect prevented access to a report we marked delivered (we may re-issue access instead of refunding)
• Required by applicable law or card-network rules after review

Refunds are not issued automatically for every request. Each case is reviewed under documented business rules by authorized staff.

Refunds are generally limited or declined when:

• The report was successfully delivered and you simply dislike the findings or expected more records than sources contain
• You entered an incorrect VIN or plate and a report was still generated for that identifier
• You shared or exhausted secure access links in a way that prevents re-delivery through no fault of ours
• The request is connected to suspected fraud, abuse, or Terms violations

Authorized administrators may issue partial or full refunds through the payment provider when a case qualifies. You will typically see funds returned to the original payment method within the provider’s and your bank’s normal timelines.

We do not charge repeatedly for failed report generation on an already-paid order; we retry fulfillment on that order first.

Email support@statevin.com or use Support with:

• Order ID
• Purchase email
• VIN (if applicable)
• Short description of the issue

We may ask for verification before processing. Please contact us before initiating a chargeback — chargebacks should be a last resort after we have had a reasonable chance to help.

If you file a chargeback, we may provide the payment network with evidence of purchase, delivery, and communications. Unresolved abusive chargeback patterns may result in account restrictions.

We may update this Refund Policy by posting a revised version on this page. The effective date above reflects the current version.